Shipping Policy
Effective Date: July 29th, 2024
At R&F Pawnbrokers, we strive to ensure your items are delivered safely and promptly. This Shipping Policy outlines how we handle shipping, delivery times, costs, and related concerns for orders placed with us.
1. Shipping Locations
We currently ship within the United States only.
Note: Due to federal and state regulations, we do not ship firearms or ammunition directly to customers' homes. Firearm purchases must be shipped to a licensed FFL dealer.
2. Processing Time
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Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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Processing time does not include weekends or delivery transit time.
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You will receive a confirmation email with tracking information once your order has shipped.
3. Shipping Methods and Carriers
We use reputable carriers such as USPS, UPS, or FedEx. Shipping speed depends on your chosen method at checkout.
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
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Firearm orders: shipped only to licensed FFL dealers, pending all required documentation.
4. Shipping Costs
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Shipping rates are calculated at checkout based on item weight, destination, and service level.
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Free standard shipping may be offered on qualifying orders (as advertised).
5. Order Tracking
Once shipped, a tracking number will be emailed to you. Please allow up to 24 hours for tracking to update.
6. Lost or Damaged Packages
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If your order is lost or arrives damaged, contact us immediately at cole@randfpawn.com with your order number and photos (if applicable).
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We will work with the carrier to investigate the issue and may offer a replacement or refund, depending on the circumstances.
7. Firearm Shipping Policy (If Applicable)
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Firearms are shipped only to FFL (Federal Firearms License) dealers in compliance with federal and Arkansas laws.
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Customers must provide the receiving dealer's information and ensure that they accept transfers.
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We will verify the FFL before shipping. A valid background check is required at pickup.
8. Restrictions
We do not ship to:
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P.O. Boxes (for certain items, including firearms)
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APO/FPO addresses
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U.S. Territories or international addresses
9. Contact Us
For shipping-related questions or concerns, please contact:
R&F Pawnbrokers
264 Highway 65 N, Conway, AR 72032
cole@randfpawn.com
501-504-6982